Cancellation and Refund Policy

Effective Date: 18/05/2025

This Cancellation and Refund Policy (“Policy”) governs the terms under which clients may cancel services or request a refund from Hit Clicks, a digital marketing solution offered by Infisit Tech Corp LLP (“Company”, “we”, “us”, or “our”). This Policy forms an integral part of our contractual relationship with the client and shall be deemed accepted upon the commencement of services.

1. Nature of Service

Hit Clicks offers digital and performance-based marketing services including, but not limited to, advertising campaigns, lead generation, audience targeting, and the delivery of digital assets. Due to the intangible, non-returnable nature of such services, special conditions apply to cancellation and refund eligibility.

2. Cancellation Terms

• Clients may request to cancel a service order only prior to the initiation of work or campaign setup.
• Once work has commenced—whether in the form of consultation, campaign configuration, audience research, graphic creation, or digital asset delivery—cancellation requests may not be accepted in full.
• Ongoing or subscription-based services may be cancelled with written notice; however, such cancellation shall take effect from the next billing cycle and will not affect charges already incurred.

3. Refund Policy

• No Refunds: No refund shall be issued for services or digital assets that have been fully delivered or rendered as per the agreed scope.
• Partial Refunds: If the service has been partially delivered at the time of cancellation, a refund shall be processed proportionally—limited to the unfulfilled portion of the service. Determination of the value of the delivered portion remains solely at the discretion of Infisit Tech Corp LLP.
• Full Refunds: A full refund will only be issued if the service has not commenced and no digital assets or deliverables have been provided.
• All ad spend or budget allocations to third-party platforms (such as Meta Ads, Google Ads, etc.) are non-refundable under any circumstances, including cancellations or dissatisfaction with outcomes.

4. Refund Procedure

Eligible refunds will be processed within 7 to 10 business days from the date of approval. Refunds shall be issued to the original mode of payment unless otherwise agreed in writing. Any transaction fees or bank charges incurred will be deducted from the refundable amount.

5. Dispute Resolution

In case of any dissatisfaction or dispute regarding service delivery, the client shall first notify us in writing at contact@hitclicks.com. We shall make reasonable efforts to resolve such matters amicably and in good faith.

6. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising under or related in any way to these Terms or services will be subject to the exclusive jurisdiction of the courts located in Kalpetta, Wayanad, Kerala.

7. Modifications to This Policy

Infisit Tech Corp LLP reserves the right to modify this Policy at any time without prior notice. The most recent version will be posted on our website and shall supersede all prior versions. Continued use of our services constitutes your acceptance of the updated terms.

8. Contact Information

For any questions regarding cancellations or refunds, please contact us:

Infisit Tech Corp LLP
Building No. 3/613, Thrikkaipetta P O,
Meppadi, Sulthan Bathery,
Wayanad – 673577, Kerala, India
Email: contact@hitclicks.com